Find answers to common questions about Gift Katha, our handcrafted products, corporate gifting services, customization, local artisans, manufacturing, sustainability, payments, delivery, returns, refunds, and cancellations.
List of Questions answered
About Gift Katha
What is Gift Katha?
Gift Katha is a handcrafted corporate gifting company based in Kolkata, West Bengal.
We manufacture some of our own products and also work with skilled local artisans in Kolkata to create handcrafted products. We combine local craftsmanship with the reliable service, quality, customization, and support businesses need for corporate gifting.
Our goal is to help businesses give meaningful gifts that people remember while creating opportunities for local craftsmanship.
Who founded Gift Katha?
Gift Katha was founded by Sk Rafiqul.
The brand was created with a simple belief that corporate gifting should create real connections rather than simply deliver products.
Gift Katha brings together handcrafted products, local craftsmanship, meaningful gifting, and dependable corporate operations.
What is the minimum order quantity (MOQ) for corporate orders?
The minimum order quantity depends on the type of customization you need. If you want to customize the product with your brand name tag and logo, the MOQ is 20 units. If you want to purchase our products as they are and only customize the box with your company logo, the MOQ is 12 units.
Where is Gift Katha based?
Gift Katha is based in Kolkata, West Bengal, India. We manufacture selected products ourselves and work with local artisans in Kolkata to create other handcrafted products.
Our location is: CE 54/5, Kolkata, 700018, West Bengal
What does “Every Gift Tells a Katha” mean?
“Katha” means a story.
At Gift Katha, we believe every gift has a story behind it. That story can come from the artisan who made it, the skills used to create it, the materials used, or the thought behind choosing the gift.
We want businesses to give gifts that communicate more than a company logo. We want every gift to carry a story that recipients can remember.
Why was Gift Katha created?
Gift Katha was created because corporate gifting had become too focused on products, pricing, and procurement.
Many corporate gifts are generic and quickly forgotten. At the same time, many skilled artisans create beautiful handcrafted products but have limited access to consistent corporate demand.
Gift Katha brings these two worlds together. We combine meaningful handcrafted gifting with the quality, timelines, communication, and procurement support businesses expect.
What makes Gift Katha different from a traditional corporate gifting company?
Gift Katha is not only a product sourcing company.
We manufacture selected products ourselves and also work with local artisans in Kolkata. We then combine these products with corporate gifting support such as customization, branding, packaging, quality checks, bulk order support, and delivery coordination.
Our goal is to make handcrafted gifting more meaningful without making corporate procurement difficult.
Who can buy from Gift Katha?
Gift Katha works with businesses looking for thoughtful gifts for employees, clients, teams, partners, events, celebrations, onboarding, recognition programs, and other corporate occasions.
Customers can also purchase products available through our online store.
Our Products
What type of gifts does Gift Katha offer?
Gift Katha offers handcrafted and thoughtful gifting products for personal and corporate use.
Our collection includes products such as cotton utility bags, utility pouches, daily habit trackers, wax sachets, bath salts, candles, and other gifting products.
Our collection may change as we introduce new products and work with different makers.
Are Gift Katha products handcrafted?
Yes, Gift Katha products are handcrafted.
We manufacture some products ourselves and also work with skilled local artisans in Kolkata who create handcrafted products for us.
Because of the handmade nature of some products, small differences in colour, texture, size, appearance, or finish may occur. These variations can be a natural part of handcrafted production.
Does Gift Katha manufacture its own products?
Yes, Gift Katha manufactures selected products ourselves in addition to working with local artisans.
This combined approach allows us to maintain greater control over product development, quality, customization, and production for selected products while also supporting the skills of local artisans.
Who makes Gift Katha products?
Our products are made through a combination of our own manufacturing and local artisan production.
Gift Katha manufactures selected products while skilled local artisans in Kolkata make other products in our collection.
The production method depends on the product, design, material, and requirements.
Where are Gift Katha products made?
Gift Katha products are made in Kolkata, West Bengal.
Some products are manufactured by Gift Katha, while others are handcrafted by local artisans we work with in Kolkata.
Are handmade products identical?
Not always. Handcrafted products can have small differences in colour, texture, size, appearance, and finish.
These differences are a natural part of handmade production and may not indicate a defect if the product remains usable and substantially matches its description.
Can I order samples before placing a bulk order?
Sample availability depends on the product and order requirements.
If you are considering a product for a large corporate order, contact our team to discuss sample availability.
Customization and Branding
Does Gift Katha offer customization?
Yes, at Gift Katha we offer customization for selected products and corporate orders. Customization options depend on the product, quantity, design, materials, and production requirements.
Can I add my company logo to the gifts?
Yes, selected products can be customized with your company logo or other branding.
Our approach is to make the branding complement the gift rather than allowing the logo to dominate the product experience.
Can Gift Katha create customized corporate gifts?
Yes, depending on the requirement.
We can explore customized products for eligible corporate orders. Our own manufacturing capabilities also allow us to support selected custom production requirements.
For products that require specific handcrafted skills, we can also work with local artisans in Kolkata.
Can I customize the packaging?
Packaging customization is available for eligible corporate orders.
Options depend on the product, order quantity, design, and production requirements.
Our team can confirm the available packaging options for your order.
Can the gift include information about the artisan?
Yes, where applicable.
Artisan stories are an important part of the Gift Katha experience. Story cards can introduce the artisan behind the product and help recipients understand the craftsmanship that went into making their gift.
Sustainability and Artisan Craftsmanship
Are Gift Katha products sustainable?
Gift Katha focuses on handcrafted products, local craftsmanship, local production, and more responsible sourcing.
We believe responsible sourcing should be part of everyday business rather than simply a marketing message. Our approach connects quality, authenticity, local craftsmanship, and long term value.
The sustainability features can vary between products, so please check individual product details for specific information.
How does Gift Katha support local artisans?
Gift Katha works with local artisans in Kolkata and connects their craftsmanship with corporate buyers.
We also manufacture selected products ourselves. This combined model allows us to support local makers while maintaining the production capabilities needed to serve corporate customers.
Why does Gift Katha work with local artisans in Kolkata?
We believe local craftsmanship deserves a place in modern corporate gifting.
Working with artisans in Kolkata allows us to bring their skills and handmade products to businesses while creating more consistent opportunities for their work.
How does buying from Gift Katha support artisans?
When you choose eligible artisan made products from Gift Katha, you support the makers and craftsmanship behind those products.
Our goal is to create a stronger connection between local artisans and corporate buyers by creating more opportunities for handcrafted products in the corporate gifting market.
Are Gift Katha products made using responsible production methods?
Our approach focuses on handcrafted production, local craftsmanship, local sourcing where possible, and more responsible production.
Production methods and materials can differ between products. For product specific information, please check the individual product details or contact our team.
Corporate Gifting
Can Gift Katha handle large corporate orders?
Yes. Gift Katha is built to support corporate gifting and bulk orders. We understand that corporate buyers need more than products. They need planning, coordination, quality management, clear communication, delivery timelines, and accountability.
Can Gift Katha manufacture products for corporate orders?
Yes, we manufacture selected products ourselves and can support eligible corporate orders through our own production.
For other products, we work with local artisans in Kolkata. The feasibility of a bulk manufacturing order depends on the product, quantity, customization, materials, packaging, and delivery timeline.
Does Gift Katha manufacture bulk corporate orders?
Yes, for selected products.
We can use our own manufacturing capabilities for eligible bulk orders. We can also work with local artisans in Kolkata for products that require specific handcrafted skills.
Our team will review the requirements before confirming production and delivery timelines.
How early should I place a corporate gifting order?
Lead time depends on the product, quantity, customization, packaging, production requirements, and delivery location.
For large or customized orders, we recommend contacting us as early as possible so we have enough time to plan production and delivery.
Can Gift Katha help with employee gifting?
Yes.
Our products can be used for employee onboarding, recognition, celebrations, milestones, festivals, and other employee gifting occasions.
Can Gift Katha help with client gifting?
Yes.
Our handcrafted gifts can be used for client appreciation, partnerships, business milestones, events, and other relationship-building occasions.
Can I place a bulk order with different products?
Yes, depending on product availability and order requirements.
The feasibility depends on the products, quantities, customization, packaging, production requirements, and delivery timeline.
Can Gift Katha support corporate procurement requirements?
Yes.
Reliable corporate operations are an important part of our approach.
We understand that corporate orders often involve approvals, purchasing processes, finance teams, internal stakeholders, and fixed delivery schedules. Our goal is to provide the communication and operational support businesses need.
Can I request gifts for a specific corporate event or date?
Yes.
If you have a fixed event, onboarding date, celebration, client meeting, or gifting deadline, tell us before placing the order.
We will review the product, quantity, customization, production, and delivery requirements and confirm the expected timeline.
Ordering and Payment
How can I place an order?
You can browse the products on the Gift Katha website, select the product you want, add it to your cart, and complete checkout.
For bulk orders, customized gifts, manufacturing requirements, or special corporate requests, you can contact our team directly.
What payment methods does Gift Katha accept?
Gift Katha accepts the online payment methods available at checkout.
Depending on the payment gateway and transaction, available options may include UPI, credit cards, debit cards, Visa, Mastercard, and other supported online payment methods.
The exact payment options available for your order will be shown during checkout.
Can I pay by UPI?
Yes. UPI may be available as an online payment option at checkout.
The available UPI options will be displayed during the payment process.
Can I pay using a debit or credit card?
Yes. Debit and credit card payments may be available through the payment gateway used at checkout.
The supported card networks and payment options will be displayed during the payment process.
Does Gift Katha accept Visa and Mastercard?
Visa and Mastercard may be supported through the online payment gateway.
The exact options available for your transaction will be shown at checkout.
Is online payment secure?
Payments are processed through the payment system available at checkout.
Gift Katha will not ask you to share your card PIN, password, OTP, or other confidential payment credentials with our team.
Can businesses request payment support for bulk orders?
For large corporate orders, payment and procurement requirements can be discussed with our team before the order is confirmed.
Contact us with your requirements so we can guide you through the process.
Delivery and Order Processing
How long does delivery take?
Delivery time depends on the product, quantity, customization, production requirements, and delivery location.
For corporate and customized orders, our team will confirm the expected timeline before the order is finalized.
Can I request delivery by a specific date?
Yes. If you are ordering for an event, onboarding program, celebration, client meeting, or another fixed date, share the required date with us before placing the order.
We will assess whether the requested timeline can be supported.
How does Gift Katha manage quality for bulk orders?
We focus on quality checks, production planning, coordination, communication, and consistent processes to support corporate orders.
Our goal is to build professional systems around craftsmanship without removing the individuality that makes handcrafted products valuable.
What happens if my order is delayed?
We work to provide dependable timelines, but some delays can occur because of courier partners, transportation issues, weather, public holidays, natural events, government restrictions, or other circumstances outside our reasonable control.
Such delays do not automatically qualify an order for cancellation or refund.
Order Cancellation
Can I cancel my order?
You may request cancellation within 6 hours of placing your order. To request cancellation, email hello@giftkatha.com with your Order ID and reason for cancellation.
A cancellation is not confirmed until Gift Katha confirms it.
How long do I have to cancel an order?
You have 6 hours from the time you place the order to request cancellation. The request will be reviewed based on the current status of your order.
What happens if I request cancellation after 6 hours?
A cancellation request made after 6 hours may not be accepted.
If the order has already entered processing, production, customization, packaging, or shipping, cancellation may no longer be possible.
Can I cancel a customized order?
You may request cancellation within 6 hours of placing the order.
However, customized products may enter production quickly. Once processing or customization has started, cancellation may not be possible.
Can I cancel an order after production has started?
Generally, no.
Once an order has entered processing, production, customization, packaging, or shipping, we may not be able to cancel the order.
Returns and Replacements
Does Gift Katha accept returns?
Yes, but returns are accepted only in specific situations.
You can request a return or replacement if the product is damaged, defective, incorrect, or does not match the product you ordered.
Products delivered correctly and in good condition are generally not eligible for return because of a change of mind, personal preference, or incorrect product selection.
What should I do if my product arrives damaged?
Contact us within 24 hours of delivery.
Please provide your Order ID, clear photographs of the damaged product and packaging, and an unboxing video.
Our team will review the information and determine whether the order qualifies for a replacement or another suitable resolution.
Why do I need an unboxing video?
An unboxing video helps us verify the condition of the package and product when it was opened.
For damage claims, the video should show the package from the time it is opened and clearly show the condition of the packaging and product.
Without a valid unboxing video, we may not be able to approve a return, replacement, refund, or another resolution for a product claimed to have been damaged during delivery.
What if I receive the wrong product?
Contact us within 24 hours of delivery.
Share your Order ID along with clear photographs or videos that show the issue.
If the issue is confirmed, Gift Katha may offer a replacement, correction, refund, or another suitable resolution depending on the situation.
What if my product has a manufacturing defect?
Contact us within 24 hours of delivery.
Please provide your Order ID, photographs, videos, and any other information needed to assess the issue.
If the manufacturing defect is confirmed, we may provide a replacement, correction, refund, or another suitable resolution.
Are minor differences in handmade products considered defects?
Not necessarily.
Minor differences in colour, appearance, size, texture, or finish can occur during manufacturing and handcrafted production.
These differences may not qualify as a defect if the product remains usable and substantially matches its description.
How do I request a replacement?
Email hello@giftkatha.com within the applicable reporting period.
Include your Order ID, details of the issue, clear photographs of the product and packaging, and an unboxing video where applicable.
Do not send the product back until Gift Katha provides return instructions.
Refunds
Does Gift Katha offer refunds?
Gift Katha generally does not offer refunds once an order has been confirmed and moved into processing or production.
This applies especially to customized, personalized, made to order, or specially prepared products.
When can I receive a refund?
If an eligible cancellation, damaged product claim, defective product claim, or incorrect product claim is approved, Gift Katha may provide a refund or another suitable resolution.
All refund requests are subject to review under the applicable policy.
How long does a refund take?
Once a refund is approved and processed, the time required for the money to reach your account depends on your bank, card provider, payment gateway, or other payment service provider.
Gift Katha is not responsible for delays caused by banks or third party payment providers after the refund has been processed.
Will I receive a refund for a change of mind?
Generally, no.
Refunds are generally not available if you change your mind, no longer want the product, select the wrong product, provide incorrect order information, or damage, alter, or modify the product after delivery.
Are customized products refundable?
Customized, personalized, and made to order products are generally not refundable once the order has been confirmed and moved into processing or production.
Are delivery delays eligible for a refund?
Delivery delays caused by courier partners, transportation issues, weather, public holidays, natural events, government restrictions, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.
Our Approach
What does Gift Katha believe about corporate gifting?
We believe corporate gifting should create real connections, not simply deliver products.
A gift should communicate appreciation, reflect thoughtfulness, and strengthen the relationship between the company giving it and the person receiving it.
How does Gift Katha balance craftsmanship with reliability?
We believe businesses should not have to choose between authentic craftsmanship and dependable corporate service.
Our approach combines our own manufacturing capabilities, local artisan production, quality checks, planning, communication, coordination, and delivery support.
We build professional systems around handcrafted production so businesses can choose meaningful gifts without unnecessary operational risk.
How does Gift Katha make handcrafted gifting work for businesses?
Craftsmanship alone does not guarantee a dependable corporate gifting experience.
Gift Katha adds the operational support businesses need. This includes production planning, coordination, quality management, communication, customization, packaging, and delivery support.
We do not want to industrialize craftsmanship. We want to make authentic craftsmanship easier for businesses to use at corporate scale.
Why does Gift Katha focus on meaningful gifts instead of generic merchandise?
Many corporate gifts are useful but feel interchangeable.
When recipients see the same products from different companies, the experience can become transactional rather than memorable.
Gift Katha focuses on products that feel more intentional and personal. We believe the value of a gift is not only in what it costs or when it arrives, but also in how long the recipient remembers it.
Why does Gift Katha combine manufacturing with local artisan production?
Our own manufacturing gives us greater control over selected products, customization, quality, and production planning.
Working with local artisans gives us access to skilled craftsmanship and handmade products that bring individuality to the collection.
Combining both allows us to support local makers while building the production capabilities needed for corporate gifting.
How does Gift Katha help businesses create memorable gifting experiences?
We combine handcrafted products with thoughtful branding, artisan stories, customization, packaging, and reliable corporate execution.
This helps businesses move beyond simply putting a logo on a product and create a gifting experience that reflects the thought behind the gesture.
Contact Gift Katha
How can I contact Gift Katha?
You can contact us for product questions, corporate orders, customization, manufacturing requirements, returns, replacements, refunds, and other support.
Email: hello@giftkatha.com
Phone: +91 85838 99757
Location: CE 54/5, Kolkata, 700018, West Bengal
How can I enquire about corporate gifting?
Share your requirements with our team, including the type of gift, approximate quantity, customization requirements, branding details, and expected delivery date.
Our team can help you select suitable products and plan your order.
How can I request a customized corporate gift?
Contact us with your preferred product or gifting idea, quantity, branding requirements, customization details, and expected delivery date.
Our team will review the requirements and confirm what we can support through our own manufacturing or local artisan production.
How can I contact Gift Katha about a return or refund?
Email hello@giftkatha.com with your Order ID and details of the issue.
For damaged, defective, or incorrect products, include clear photographs of the product and packaging and an unboxing video where applicable.
Our team will review your request and provide the next steps.
Our Promise
What does Gift Katha promise businesses?
We believe businesses deserve both meaningful gifting and dependable execution.
Our approach brings together our own manufacturing, local artisan craftsmanship, responsible sourcing, customization, thoughtful presentation, consistent quality, clear communication, and corporate support.
We do not believe reliability should replace craftsmanship. We believe reliability should help craftsmanship reach more businesses.
Because every gift tells a Katha.