At Gift Khata, our products are manufactured or prepared after we receive a custom order. We may create or customize products based on the information, design, specifications, or requirements provided by the customer.
Because our products may be made specifically for each order, we follow a limited refund policy. By placing an order on giftkatha.com, you acknowledge and agree to this Refund Policy.
1. Refunds on Orders
As our products are manufactured or prepared after receiving a custom order, we generally do not offer refunds once an order has been confirmed and moved into processing or production.
This applies to customized products, personalized products, made to order products, and products specially prepared or procured for a customer’s order.
If you want to cancel an order, you must contact us within 6 hours of placing the order. We will review the cancellation request based on the status of the order. Once production or processing has started, cancellation and refund requests may not be accepted.
2. Refunds for Damaged Products
If your product arrives damaged, you must contact us within 24 hours of delivery.
A clear unboxing video is mandatory for claims involving products damaged during delivery. The video should show the package from the time it is opened and clearly show the condition of the packaging and product.
You must also provide your Order ID and clear photographs of the damaged product and packaging.
Without a valid unboxing video, we may not be able to approve a refund, replacement, or other resolution for a product claimed to have been damaged during delivery.
3. Refunds for Defective or Incorrect Products
If you receive a product with a manufacturing defect or receive a product that does not match your confirmed order, please contact us within 24 hours of delivery.
Our team will review the issue and may request photographs, videos, order details, or other information to verify the claim.
If the claim is approved, we may provide a replacement, correction, refund, or another suitable resolution depending on the nature of the issue.
4. Order Cancellation and Refunds
You may request an order cancellation within 6 hours of placing the order by contacting us at hello@giftkatha.com.
Cancellation requests are subject to review and are not considered confirmed until Gift Khata provides confirmation.
If the order has not entered processing or production and the cancellation is approved, we will process the applicable refund.
If the order has already entered production, processing, customization, packaging, or shipping, we may not be able to cancel the order or provide a refund.
5. Non Refundable Situations
Refunds are generally not available for changes of mind, personal preferences, incorrect product selection, incorrect information provided by the customer, or products that have been used, altered, modified, or damaged after delivery.
Refunds may also not be available for minor differences in color, size, texture, appearance, or print that can occur during the manufacturing process and do not affect the usability or quality of the product.
Claims submitted after the applicable 24 hour reporting period may also not qualify for a refund or replacement.
Delivery delays caused by courier partners, transportation issues, weather, public holidays, natural events, government restrictions, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.
6. Refund Processing
If a refund is approved, Gift Khata will process the refund through the original payment method where possible.
The time required for the refund to reach your bank account or payment method may vary depending on your bank, card provider, payment gateway, or other payment service provider.
Gift Khata is not responsible for delays caused by banks or third party payment providers after we have initiated the refund.
7. Contact Us
If you have questions about our Refund Policy or want to request a refund, please contact us at:
- Gift Khata
- Email: hello@giftkatha.com
- Website: giftkatha.com