At Gift Khata, we aim to provide products that meet your expectations. Some products may be prepared, customized, or processed based on the details provided with your order. Because of this, we follow specific rules for order cancellations, returns, and replacements.
By placing an order on giftkatha.com, you agree to this Return and Order Cancellation Policy.
1. Order Cancellation
You may request cancellation of your order within 6 hours of placing the order.
To request a cancellation, contact us at hello@giftkatha.com and provide your Order ID and the reason for cancellation.
Our team will review cancellation requests received within 6 hours. A cancellation is not confirmed until you receive confirmation from Gift Khata.
Once an order has entered processing, production, customization, packaging, or shipping, cancellation may no longer be possible.
If your cancellation request is approved, we will process the applicable refund according to the payment method and applicable refund terms.
2. Returns
We accept returns only when the product is damaged, defective, incorrect, or does not match the product ordered.
For products that arrive damaged, a clear unboxing video is required to raise a return or replacement request. The video should show the package from the time it is opened and clearly show the damage to the product and packaging. Without an unboxing video, we may not be able to approve a return or replacement for a damaged product.
Products that are delivered correctly and in good condition may not be eligible for return due to a change of mind, personal preference, or incorrect selection by the customer.
Products that have been used, damaged after delivery, altered, or modified by the customer may not qualify for a return or replacement.
3. Damaged Products
If your order arrives damaged, please contact us within 24 hours of delivery.
Please provide your Order ID along with clear photographs of the damaged product and its packaging. Where possible, you should also provide an unboxing video showing the condition of the package and product when it was opened.
Our team will review the information and determine whether the product qualifies for a replacement or another suitable resolution.
4. Incorrect or Defective Products
If you receive a product that is different from what you ordered or the product has a manufacturing defect, please contact us within 24 hours of delivery.
You may need to provide photographs, videos, your Order ID, and other information that helps us assess the issue.
If the issue is confirmed, Gift Khata may offer a replacement, correction, refund, or another suitable resolution depending on the nature of the issue.
Minor differences in color, appearance, size, texture, or finish that can occur during manufacturing or display may not qualify as a defect where the product remains usable and substantially matches the product description.
5. How to Request a Return or Replacement
To request a return or replacement, email us at hello@giftkatha.com within the applicable time period.
Please include your Order ID, details of the issue, clear photographs of the product, photographs of the packaging, and an unboxing video where available.
Our team will review your request and may ask for additional information before making a decision.
If your request is approved, we will provide instructions for returning the product, if a return is required. Do not send a product back to us without receiving return instructions from Gift Khata.
6. Non Eligible Returns and Cancellations
Returns or cancellations may not be accepted when the request is made after the applicable cancellation or return period.
Products may also not qualify for return when the customer changes their mind, no longer wants the product, selects the wrong product, provides incorrect order information, damages the product after delivery, uses the product improperly, or makes changes to the product after receiving it.
Orders that have already entered processing, production, customization, packaging, or shipping may not be eligible for cancellation.
Delivery delays caused by courier partners, transportation issues, weather, public holidays, natural events, government restrictions, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund.
7. Refunds
If a refund is approved, we will process it through the applicable payment method used for the order, unless another method is agreed upon.
The time required for the refund to appear in your account may depend on your bank, card provider, payment gateway, or other payment service provider.
Gift Khata is not responsible for delays caused by banks or third party payment providers after the refund has been processed by us.
8. Order Cancellation by Gift Khata
Gift Khata may cancel an order when a product is unavailable, there is an obvious pricing or product information error, we are unable to process the order, payment cannot be verified, or we suspect fraudulent or unauthorized activity.
If we cancel an order after payment has been received, we will process an applicable refund.
9. Contact Us
For questions about returns, replacements, refunds, or order cancellations, please contact us at:
Gift Khata
- Email: hello@giftkatha.com
- Phone: +91 85838 99757
- Website: giftkatha.com